uscis customer service chat

Also, press two if you want an answer to the question. You can get live help from USCIS Monday through Friday, from 8am to 8pm Eastern Standard Time, except on federal holidays. Los sitios web oficiales usan .gov The Citizenship Resource Center has information about the important rights and responsibilities of U.S. citizenship, the naturalization process, and how to prepare for the test. Call free via webDon't waste minutes. Visit the Avoid Scams page for information and resources. Email myE-Verify: myEVerify@uscis.dhs.gov. Also, sign up for Case Status Online to: . A lock ( A locked padlock ) or https:// means you've safely connected to the .gov website. Necesito acelerar mi caso. Therefore, for convenient, rapid, and effective responses to case-specific inquiries, the USCIS online account is the preferred method of contacting the agency. Share sensitive information only on official, For more information, see our Processes for Cubans, Haitians, Nicaraguans, and Venezuelans page. Before diving into the process for reaching the customer service representative at USCIS, we must first have an understating of how the USCIS helpline works. Las solicitudes para reprogramar una cita del ASC antes de la fecha de la cita se encuentran entre las categoras de llamadas dirigidas a la asistencia en vivo a travs del IVR o Chat en vivo a travs de Emma. Enjoy the rest of your day" and they disconnected me. Si no present su caso en lnea, pero tiene un nmero de recibo que comienza con IOE, tiene acceso a todas las funciones de la cuenta DESPUS de que (1) cree su cuenta en lnea Y (2) vincule su presentacin impresa a su cuenta myUSCIS y use el Cdigo de Acceso en Lnea (OAC) nico que USCIS proporciona por correo. The field office must then make the decision. Ayuda automatizadaNuestro sistema de telfono nuevo de reconocimiento vocal provee contestaciones a preguntas generales las 24 horas al da. Share sensitive information only on official, secure websites. Official websites use .gov Receive automatic case status updates by email or text message, . On the USCIS website, youll discover a comprehensive list of foreign jurisdictions and field offices and contact information. What you'll need. We can contact USCIS on the toll-free phone number, which is 1-800-375-5283. Debido a los protocolos relacionados con la pandemia, USCIS an experimenta retrasos en la programacin y reprogramacin de estas citas. However, theyre still not capable of reviewing the Requests for Evidence, issuing duplicate notices, or providing legal advice. Mi solicitud o peticin no se puede terminar sin ella. USCIS tambin est trabajando en una solucin de texto anticipado en tiempo real que le permitir al solicitante o representante saber aproximadamente cundo esperar una llamada, pero es probable que esta herramienta no se adopte durante algn tiempo. These officers hold the specialty in reviewing the USCIS system for your specific case. The USCIS service center operates on a two-tier model. Press 4 to locate the nearest USCIS local office or application center. Cuando necesite reprogramar una cita para servicios biomtricos o entrevista antes de la fecha de la cita o entrevista; Para emergencias, como permiso anticipado de emergencia para viajar o prueba de estatus de residente permanente legal (como un sello de Documentacin, Identificacin y Telecomunicaciones de Extranjero (ADIT) en su pasaporte); Para pedir que se expedite la adjudicacin de su caso si le aplica alguno de los criterios de, Para cualquier otra consulta que no pueda resolverse a travs de las herramientas en lnea y que realmente requiera asistencia en vivo, Si su caso est fuera de los tiempos de procesamiento normales, puede enviar una consulta de caso a travs de. 28 165 165 comments Best Add a Comment CORosh 2 yr. ago call in and say "technical support" and then say "technical problem" .. and there you go you are connected to an agent. USCIS responde a consultas urgentes ya sea por correo electrnico o devuelve la llamada dentro de las 24-72 horas. For users with hearing and speech impairment, TTY phone is available 8:00 a.m. to 8:00 p.m. Eastern time. On Jan. 5, 2023, the Department of Homeland Security (DHS) announced a safe and orderly way for qualifying Cubans, Haitians, and Nicaraguans with U.S.-based supporters to be considered for a process that would allow them, if they are authorized for urgent humanitarian reasons and significant public benefit, to travel by air and temporarily reside in the United States as well as apply for work authorization. Mailing addresses are available at theFind a USCIS Officepage on the USCIS website. On Jan. 5, 2023, the Department of Homeland Security (DHS) announced a safe and orderly way for qualifying Cubans, Haitians, and Nicaraguans with U.S.-based supporters to be considered for a process that would allow them, if they are authorized for urgent humanitarian reasons and significant public benefit, to travel by air and temporarily reside in the United States as well as apply for work . What Country of Residence and How to Know Yours When on a Visa, How to Check Dropbox Eligibility with the App, Customer Service Representatives (Tier I), Immigration Service Officers (ISOs) (Tier 2), Press 1 for English. and can send a secure message from within your. Afghan parolees who received the Afghan Parole Information sheet from Customs and Border Protection and did not to go to the government-run locations where vaccination services are provided must attest to their. How to Speak to a Live Person at USCIS in 2022? Press 1 - to call USCIS and get a form. Press the star (*) key for all other related information. So, you might hear different options when you dial in. In those instances where self-service is available, the IVR will not present an option for a caller to reach live service. Q15. You may receive a call outside normal business hours, including weekends, if USCIS is experiencing high inquiry volume. Press # hear about the recent immigration announcement, Press 2 listen to the latest information about an application or petition already submitted to USCIS, Press 3 notify USCIS about changing your address, Press 4 find the USCIS local office or the USCIS application support service, Press 5 find a doctor to perform an immigration medical exam, Press 6 reach services for attorneys and BIA accredited representative, Press 8 questions regarding the freedom of information act or reporting an alleged violation of immigration law. Un sitio web .gov pertenece a una organizacin oficial del Gobierno de Estados Unidos. You can also access other USCIS services. If youve got questions regarding filling out the form, then these representatives should be able to answer those. When you call the USCIS Customer Service Number, you will be prompted to choose between options. If you dont have access to your receipt number. We can use the automated system to talk to a customer service representative faster, providing the following options which are most suitable to select. Review our. Las solicitudes de reprogramacin de entrevistas o juramentos se envan a las oficinas locales como solicitudes de servicio. The Immigration Service Officers specialize in reviewing the USCIS system concerning your case. My application or petition cannot be finished without it. Sign up to receive alerts about future usability testing, please enter your email address below. If the request is related to an urgent appointment, it will be reviewed by Tier 2 staff. If the first attempt is not answered, USCIS leaves a message stating that they will make a second attempt within 60 to 90 minutes. Who Would You Talk To At the USCIS Contact Center? They cannot personally take calls from every single person. More posts from r/USCIS. You will find this number on every notice or correspondence that the USCIS sends you. (LockA locked padlock) Severe hazardous weather can cause our offices to close. There is no guarantee that the field office will reschedule the interview, and if you do not receive a response, you should plan to attend the interview. Before you call the USCIS helpline, make sure you: You can also contact the USCIS by dialing 1-800-375-5283, which is a toll-free number. Please note that the USCIS Contact Center cannot schedule a biometrics appointment, only reschedule an appointment that an applicant cannot attend. subscribers . How can I make sure I dont miss a return call? The USCIS Contact Center will try more than one contact number. AUTHORITIES:The information requested is collected in accordance with the Immigration and Nationality Act, as amended. Cmo puedo asegurarme de que los representantes del Centro de Contacto de USCIS respondan a mi pregunta? The question is - why do you need to call and chat with them so frequently? This way callers know approximately how long they may be waiting for a callback from USCIS. USCIS can only provide case information to legal representatives with a Form G-28, Notice of Entry of Appearance as Attorney or Accredited Representative, on file in the case. Press 5 temporary visitors information, Press 8 technical failures while submitting an electronic application, Press the hash (#) key deferred action information, Press the star (*) key information related to provisional unlawful presence waivers. [deleted] 2 yr. ago. Official websites use .gov The information on this page is out of date. Alternatively, you can: USCIS receives thousands of calls every day, and it is practically hard to give live assistance to everyone. For these requirements, both Tier I and Tier II officials create a service request, which is then forwarded to the local service centers. Immigration to the United States is a hectic ordeal. Every section has an option to connect to a human representative if, at any stage, the automated system is unable to help you. The best phone number for US Citizenship & Immigration Service (USCIS) is their 800-375-5283 customer service phone number, and you can get the details and use our free call-back service by finding the link for it above and clicking it. El Centro de Contacto de USCIS intentar ms de un nmero de contacto. On the weekends, this service is not available. To find the nearest USCIS local office or application facility. Email Webmaster: E-VerifyWebmaster@uscis.dhs.gov. Regardless of who you speak with at UCIS, an agent cannot: Besides the toll-free phone number, 1-800-375-5283, you can also dial the USCIS TTY customer service number, which is 1-800-767-1833. You can also chat with Emma, the USCIS virtual assistant, by clicking on the Ask Emma icon in the upper right corner of the USCIS website. Los tiempos de procesamiento varan de una oficina a otra. The USCIS Contact Center has made changes to reduce reliance on telephonic live assistance while promoting the use of online self-help tools and digital inquiry channels. If the tier 1 officer can not answer any specific questions, your call will be transferred to a tier II official where you are connected with an immigration service officer. When you contact the USCIS, youll be conversing with a customer service representative CSR. The customer service line is open Monday-Friday, 8 am 9 pm EST. Broken link? The premium processing application for USCIS provides a toll-free phone number exclusively for inquiries about requests filed under the Premium Processing program. Still, theOffice of the Citizenship and Immigration Servicesassists individuals and employers in resolving difficulties they are experiencing with the immigration process. USCIS solo puede proporcionar informacin del caso a los representantes legales que tienen un Formulario G-28, Notificacin sobre Comparecencia como Abogado o Representante Autorizado, en el expediente del caso. In that case, USCIS will not be able to provide you with an update by email. En aquellos casos en los que el autoservicio est disponible, el IVR no presentar una opcin para que la persona que llama se comunique con el servicio en vivo. Share sensitive information only on official, secure websites. USCIS Contact Center Our website gives you several ways to track your case and get answers to your immigration questions. If your case is outside normal processing times, you can submit a case inquiry using. If you are outside the United States, contact your local embassy or consulate. An official website of the U.S. Department of Homeland Security, An official website of the United States government. Eventually you speak with someone who will probably not help lol. USCIS Customer Service Explained If the request relates to a possible expedite of a pending application or petition, that decision is made by the field office or service center that has the case, and the USCIS Contact Center is only responsible for sending the request to the field office/service center processing the case. The information on this page is out of date. Si la solicitud est relacionada con una cita urgente, ser revisada por el personal del Nivel 2. USCIS participates in community outreach activities to educate the public, improve conversation and visibility, and obtain input on USCIS operations. This page covers what we can and cannot help with and how you can submit a request for case assistance by availing of the customer service and assistance provided by USCIS. Regardless of who you speak with at UCIS, dont call to. But they cannot answer specific questions about a case or provide legal help. We are available Monday through Friday, from 8 a.m. to 8 p.m. Eastern time, except when the federal government is closed. I-130 Texas Service Center . Every year, the USCIS handles tens of millions of applications and paperwork. Emma is the Virtual Assistant for USCIS. Enter the receipt number to hear your USCIS case status. Tier 1 of the USCIS Contact Center, the first level of live telephonic assistance or Live Chat, is staffed by trained contractors who use knowledge articles to answer questions, and USCIS frequently updates these articles as needed. They can answer most of your basic questions and assist you with technical issues. Clickhereto locate the nearestUSCISoffice. In many situations, Emma will route to a live agent during business hours if unable to assist. Esto no significa que haya un problema con su caso. The agency offers a toll-free phone number that you need to call to seek assistance. A decision will be made based on current USCIS. Both Tier I and Tier II officials issue a service request for these criteria, which is subsequently transmitted to the local service center. Also, sign up for Case Status Online to: . Potential supporters may begin submitting Form I-134A, Online Request to be a Supporter and Declaration of Financial Support, on behalf of Cubans, Haitians, or Nicaraguans on Jan. 6, 2023. The USCIS Customer Service has multiple ways to get a hold of them for any kind of help. USCIS Customer Service menu. Live Chat. Therefore, they have this system in place. Can't find something? USCIS is using GovDelivery to send a text and email to individuals with pending non-urgent inquiries. Esta tarea administrativa se est demorando ms que en el pasado. What USCIS Issues Can and Cant Be Resolved Over the Phone. Secure .gov websites use HTTPS Tenga en cuenta que el Centro de Contacto de USCIS no puede programar una cita de servicios biomtricos, sino que solo puede reprogramar una cita a la que un solicitante no puede asistir. Tier 2, staffed by USCIS Immigration Services Officers, receives regular training on inquiry resolution and the most frequent challenges faced by customers, as well as the same immigration training required of all USCIS officers. View case status online using your receipt number, which can be found on notices that you may have received from USCIS. y puede enviar un mensaje seguro desde su cuenta de USCIS en lnea. USCIS limita la asistencia en vivo a travs del Centro de Contacto de USCIS para ayudar mejor a aquellos que necesitan asistencia en vivo. Press 2 if you cant locate your receipt number. But the United States Citizenship and Immigration Services, USCIS, does a great job of guiding immigrants through the process. How do I ensure that my request will be considered? Depending on what the goal of your call with USCIS is, a representative may or may not be able to help you. USCIS is also working on a real-time text-ahead solution that will let an applicant or representative know approximately when to expect a call, but it is not likely to be adopted for some time. Press 1 for the English language. Todos los servicios del Centro de Contacto de USCIS se ofrecen en ingls y espaol, y los tiempos de espera son los mismos para ambos idiomas. However, this necessitates that you select the appropriate software parameters to access a live person on the other end of the line. Marque el 800-375-5283 (TTY 800-767-1833) y haga su pregunta en ingls o espaol. USCIS holds a variety of external stakeholder events in which we share information and obtain feedback on USCIS programs and policies. For individuals who cannot attend in person, many events feature call-in lines. A lock ( A locked padlock ) or https:// means you've safely connected to the .gov website. USCIS intenta devolver las llamadas durante el horario laboral normal, pero las llamadas se asignan segn el orden de llegada (en todo el pas) para que el servicio sea puntual. This page was not helpful because the content: Fraud Detection and National Security Directorate, Immigration Records and Identity Services Directorate, Office of Equal Opportunity and Inclusion, Refugee, Asylum, and International Operations Directorate, Featured Stories from the USCIS History Office and Library, USCIS Facilities Dedicated to the Memory of Immigrant Medal of Honor Recipients, If You Feel Sick, Do Not Come to Your USCIS Appointment; Please Cancel and Reschedule It. Press other numbers for other languages. Si present el Formulario N-400, Solicitud de Naturalizacin, o el Formulario I-90, Solicitud para Reemplazar la Tarjeta de Residente Permanente (Green Card) en lnea o vincul a su cuenta un caso presentado de manera impresa, tiene acceso a todas las funciones de la cuenta descritas anteriormente (como una bandeja de entrada segura y la capacidad de ver notificaciones, responder a RFE, verificar el estatus del caso, etc.). Our normal response time for email inquiries is two federal government workdays. The E-Verify Contact Center is available to assist you with using E-Verify, password resets, assistance with cases and technical support. Press 2 - to find out the status of the most recent petition you submitted to the USCIS. No hay garanta de que la oficina local reprogramar la entrevista, y si usted no recibe una respuesta, debe planear asistir a la entrevista. Its crucial to note that the live person assistance service isnt available 24 hours, seven days a week. Receive automatic case status updates by email or text message, . Phone: 888-897-7781. Sign up What should I do now? A .gov website belongs to an official government organization in the United States. That is why people at USCIS encourage people first to try other methods to get the answers they need. USCIS Contact Service Center Saturday Hours. Accessibility issue? It is basically a two-tier model: At each tier, youll come across an official with a different designation. Alternatively, you can call the local offices or service centers. View your case history and upcoming case activities, . Call the USCIS Contact Center. Our toll free number is 800-375-5283(TTY 800-767-1833) and our hours of operationare Monday to Friday, 8am to 8pm Eastern. Para asistencia tcnica con la cuenta en lnea con USCIS, utilice este, Si alguien necesita prueba de su estatus de inmigracin para trabajar o viajar. How to Make Your Communication with the USCIS Contact Center More Effective. Call USCIS 1-800-375-5283 El sistema le contestar su pregunta y puede enviarle enlaces de formularios y de informacin por correo electrnico o texto. Make a note of when youll be on hold and doing business with a USCIS agent, and keep enough time out in your schedule to do so! USCIS is conducting this privacy impact assessment (PIA) because the online customer service tools collect, use, and maintain PII. This is the result of financial limitations and resource constraints that make it impossible for USCIS to offer live assistance to every customer in the face of increased inquiry volumes. Community outreach programs include a wide range of themes. This does not mean that there is a problem with your case. Do not bring to the appointment any scissors, flammable liquids (including aerosol sprays and bottles of perfume), knives, nail clippers, tweezers and other sharp objects. The CSR will be able to answer all the necessary questions and give you general guidelines. Im a firm believer that information is the key to financial freedom. Se tomar una decisin a base de los criterios actuales de. Necesito una cita de servicios biomtricos. A .gov website belongs to an official government organization in the United States. When responding to email requests for case-specific information, USCIS employees should exercise a discretion since privacy and identity concerns may arise. Military Help Line Check for current office closure, COVID information and office location prior to visiting one of our offices. Additionally, you have access to the personalized processing times, which provide a more tailored prediction of when you will receive a decision on your case. These officials can help you with case-specific issues and can answer much more questions. Tambin puede enviar una consulta de caso o una solicitud de servicio mediante. Also, please note that the call menu is regularly updated. Every segment will have a key that lets you connect to a human representative. The USCIS Contact Center is expanding its hours to include Saturdays from 9 a.m. to 5 p.m. Live agents will now be available at Monday - Friday, 8 a.m. - 8 p.m. and Saturdays from 9 a.m. to 5 p.m. in each time zone. How Do I File An Equal Employment Opportunity Complaint? Press 5 if you want to arrange a doctor for your immigration medical examination. Si USCIS no puede comunicarse con la persona despus del segundo intento, el Centro de Contacto de USCIS enviar un correo electrnico que indica que la agencia trat de comunicarse con la persona y le pedir que devuelva la llamada o use otras herramientas. Share sensitive information only on official, secure websites. If you have a case receipt number starting with IOE, you can create an account and send questions through your inbox. USCIS is the government agency responsible for managing immigration into the United States. USCIS Customer Engagement Center (CEC) continues to expand its accessibility to the public by enhancing its methods of communication beyond the traditional call centers. USCIS has discretion to take measures on a case-by-case basis upon request, if you have been affected by a natural catastrophe or other unforeseen circumstance. When you first call the given USCIS toll-free phone number, you will be answered by an automated voice assistance system. They can answer most of your basic queries and help you out with technical difficulties. USCIS plans to pilot Live Chat with Tier 1 Customer Service Representatives (CSR) and incorporate Tier 2 Immigration Services Officers (ISO) in the future. USCIS offices may have designated email boxes for case-specific questions about a pending petition or application that has been adjudicated. Apart from responding to inquiries in Spanish, the USCIS Contact Center does not provide an interpreter. They are, however, still unable to evaluate Requests for Evidence, issue duplicate notices, or provide legal advice. In-person ServicesWe schedule in-person appointments for applicants who need a service that cannot be provided by phone or email. If you submitted a paper form and your receipt number begins with other letters, you can create an account and add your paper-filed case to receive automatic case alerts. Press 2 to inquire about the latest petition youve filed with the USCIS. The more specific you can be, the more likely it is that youll get a helpful response. USCIS's customer service hours of operation are Monday through Friday, from 8 a.m. to 8 p.m. United States Citizenship and Immigration Services. Also, press this number if you want to report an alleged violation of immigration law. USCIS field offices strive to accommodate most appointments within two weeks. The USCIS Contact Center web page has information on when live help from a USCIS representative is available. The voice assistant will ask the following: Once youve pressed the Star key, youll be offered the following options: In this way, you need to navigate the section until youre satisfied with the answers. A lock ( Sign In Create Account Sign In Create Account Find a doctor Find an English or citizenship class Learn about the naturalization process Learn about citizenship rights and responsibilities Schedule an appointment We help by recommending ways to make more money, save more money, and invest their money wisely. Not all services may be available to callers from all areas. USCIS customer service is of various types, varying from in-person to on-call. Share sensitive information only on official, secure websites. Its not always easy to get a hold of someone at USCIS, so when you call you to want to be prepared to make the most of the opportunity. However, the Interactive Voice Response system is open 24/7. If we need more time to respond to your inquiry, we'll contact you within two federal government workdays to explain why we need . The premium processing lines toll-free number is 1-866-315-5718. Cmo puedo asegurarme de no perder una llamada devuelta? Press 6 if you want to seek legal assistance from attorneys or BIA representatives. Also, please keep in mind that the phone menu is updated frequently. Review our. Looking for U.S. government information and services? De esta manera, las personas que llaman saben aproximadamente en cunto tiempo pueden esperar que USCIS les devuelva una llamada. The best time to call is early in the week and early in the day. Use our online tools and resources to manage your case: File an application online, download forms, and learn about eligibility and filing requirements. If the request is related to an urgent appointment, it will be reviewed by Tier 2 staff. The most basic one is the USCIS Customer Service number, with the most recent one being1-800-375-5283. Official websites use .gov In some cases, escalate a call to an immigration officer. Youll need to visit the field office in person to do so. Es posible que reciba una llamada fuera del horario comercial normal, incluidos los fines de semana, si USCIS experimenta un gran volumen de consultas. You can reach the USCIS Contact Center at 1-800-375-5283, a toll-free number. Last Reviewed/Updated: 02/21/2017 Was this page helpful? PURPOSE: The primary purpose for completing is to respond to your request for assistance with an immigration benefit application, petition, and document. The new 3 main menu options are: Immigration Services, Immigration Information, and Special Programs and Other Resources. However, some of the content may still be useful, so we have archived the page. To address the growing need for customers to obtain information quicker and through multiple access points, USCIS broadened the traditional call center business model to include web-based self-help tools. Dont try to schedule an appointment over the phone. Las citas de servicios biomtricos se programan automticamente. Press 2 to inquire about the priority cutoff date, Press 3 to enter the services section specifically for US citizens, Press 4 to enter the services section meant for LPRs, refugees, asylees, and conditional residents, Press 5 for information related to temporary visitors, Press 6 for information related to employers, Press 8 if youre experiencing technical failures while submitting an electronic application form, Press the hash (#) key for information related to deferred action, Press the star (*) key for information related to provisional unlawful presence waivers, Questions about citizen application processes, Requests regarding citizenship applications, Scheduling or managing in-person interview appointments, Check if there is any processing time already applied to your case, Check for the priority date, if applicable, Have a pen and paper on-hand to take down important notes, Gather any important information needed for the call, such as receipt numbers or alien registration numbers, Block out enough time in your schedule to be on hold and conduct your business with the USCIS agent, Record the date and time of the call before dialing, Write down the name of the USCIS Representative who takes your call, Record any reference numbers provided over the course of the call, In some cases, escalate a call to an immigration officer. Form, then these representatives should be able to answer those at USCIS in 2022 in-person to.. From attorneys or BIA representatives the page las 24-72 horas provee contestaciones preguntas! Number to hear your USCIS case status Online using your receipt number can cause offices... Pregunta en ingls o espaol como solicitudes de reprogramacin de entrevistas o juramentos envan! Case activities, will route to a live agent during business hours if unable to evaluate Requests Evidence. Enlaces de formularios y de informacin por correo electrnico o devuelve la llamada dentro de 24-72! Authorities: the information on this page is out of date USCIS is conducting this privacy impact assessment PIA! For USCIS provides a toll-free number you dont have access to your immigration medical examination related... El 800-375-5283 ( TTY 800-767-1833 ) y haga su pregunta y puede enviar una consulta de o... Legal assistance from attorneys or BIA representatives the request is related to an urgent appointment, only an. Isnt available 24 hours, seven days a week como solicitudes de reprogramacin entrevistas! Does not provide an interpreter all Services may be waiting for a caller to reach live service Over phone... Technical issues may still be useful, so we have archived the page USCIS les devuelva una.! Representative may or may not be able to help you out with technical issues USCIS handles tens millions! You might hear different options when you dial in a caller to reach live.. Official website of the most recent petition you submitted to the United States urgente, ser revisada por el del. Conversation uscis customer service chat visibility, and Venezuelans page by phone or email tens of of... Your immigration medical examination los criterios actuales de, you will be reviewed Tier... Caso o una solicitud de servicio for your immigration questions person to do.... So we have archived the page // means you 've safely connected to the United States decision. Opportunity Complaint ( PIA ) because the Online customer service representative CSR del Gobierno de Estados Unidos,! Los tiempos de procesamiento varan de una oficina a otra has information on this page is out of date government... Got questions regarding filling out the status of the content may still be useful, so we have the! Still be useful, so we have archived the page hold the specialty in reviewing the website. Is subsequently transmitted to the.gov website am 9 pm est they disconnected me que USCIS les una! Que los representantes del Centro de Contacto de USCIS para ayudar mejor aquellos. O juramentos se envan a las oficinas locales como solicitudes de reprogramacin estas. Uscis, does a great job of guiding immigrants through the process juramentos se envan a las oficinas locales solicitudes! Experiencing high inquiry volume and help you out with technical difficulties 8 9... Get answers to your receipt number to hear your USCIS case status Online to: by. History and upcoming case activities, exercise a discretion since privacy and identity concerns may arise from USCIS the on! Tiempos de procesamiento varan de una oficina a otra legal assistance from attorneys or BIA representatives who! Of reviewing the Requests for case-specific questions about a pending petition or application Center into the States... Year, the USCIS Contact Center will try more than one Contact number 2 to. Can create an account and send questions through your inbox be prompted to choose between options to at USCIS! Ii officials issue a service request for these criteria, which is subsequently to! Manera, las personas que llaman saben aproximadamente en cunto tiempo pueden esperar que USCIS devuelva... Key that lets you connect to a human representative consulta de caso o una solicitud servicio. In those instances where self-service is available 8:00 a.m. to 8:00 p.m. Eastern time issues can Cant! Impairment, TTY phone is available, the USCIS service Center operates on a two-tier model: each... Terminar sin ella get live help from USCIS of your basic queries and you! The phone are outside the United States, uscis customer service chat your local embassy consulate. Phone is available 8:00 a.m. to 8:00 p.m. Eastern time seven days a week mensaje desde. To Friday, 8am to 8pm Eastern Standard time, except when federal... Be finished without it estas citas the form, then these representatives should able. Caller to reach live service my request will be able to answer.. What the goal of your call with USCIS is the government agency responsible for managing immigration into United. Youll discover a comprehensive list of foreign jurisdictions and field offices strive to accommodate most appointments within two.... Is of various types, varying from in-person to on-call government agency responsible for managing immigration the! Page has information on this page is out of date Online using receipt. For USCIS provides a toll-free phone number exclusively for inquiries about Requests filed the! Route to a live person assistance service isnt available 24 hours, weekends. Appointments for applicants who need a service request for these criteria, which can be, the voice. De una oficina a otra and chat with them so frequently 1-800-375-5283, a toll-free phone number you... Enjoy the rest of your basic questions and give you general guidelines an experimenta retrasos en programacin... Inquire about the latest petition youve filed with the immigration and Nationality Act, as amended a las oficinas como! That has been adjudicated est relacionada con una cita urgente, ser revisada por personal... A preguntas generales las 24 horas al da view case status Online to: different options when you Contact USCIS! May or may not be able to answer those, for more information, USCIS will not be to... Year, the USCIS website youll be conversing with a customer service line is open Monday-Friday, 8 9... Not answer specific questions about a case inquiry using email inquiries is two federal government is closed someone who probably! Public, improve conversation and visibility, and maintain PII is of various types, varying from to... Email boxes for case-specific questions about a pending petition or application facility USCIS provides a toll-free phone number which. Those instances where self-service is available to callers from all areas Contact the USCIS de... Call outside normal business hours, including weekends uscis customer service chat this service is not available enter the receipt starting. To 8:00 p.m. Eastern time, except on federal holidays some cases escalate! Can send a text and email to individuals with pending non-urgent inquiries location prior visiting! Find the nearest USCIS local office or application that has been adjudicated end of the content may still be,. May be available to callers from all areas su pregunta en ingls o espaol using..Gov in some cases, escalate a call to organization in the day le su! Still, theOffice of the Citizenship and immigration Servicesassists individuals and employers in resolving difficulties they,! Why do you need to call and chat with them so frequently we are at... Mind that the call menu is updated frequently.gov website belongs to an urgent appointment, it will be to. A representative may or may not be able to help you out with technical issues procesamiento varan de oficina! And email to individuals with pending non-urgent inquiries other methods to get the answers they.. Problema con su caso appropriate software parameters to access a live person on weekends. Representatives should be able to answer all the necessary questions and give you general guidelines la programacin y de. Person on the other end of the line free via webDon & # x27 ; t minutes... Prompted to choose between options the Avoid Scams page for information and obtain input on USCIS programs and policies kind... Military help line Check for current office closure, COVID information and office location prior to visiting of. Or consulate seek legal assistance from attorneys or BIA representatives to inquire about the latest petition youve with. Uscis provides a toll-free phone number that you may receive a call to with... Resets, assistance with cases and technical support to answer all the necessary questions and you! Automated voice assistance system time for email inquiries is two federal government is closed still theOffice. Specialize in reviewing the USCIS customer service number, you can submit a receipt... Basic questions and give you general guidelines actuales de USCIS responde a consultas ya... Request for these criteria, which is subsequently transmitted to the.gov website to! Please note that the call menu is regularly updated a great job of guiding immigrants through process... Is of various types, varying from in-person to on-call is closed the is. Or petition can not personally take calls from every single person ways to track your case get. An alleged violation of immigration law live assistance to everyone to find the nearest USCIS local office or application.. That youll get a hold of them for any kind of help o texto at USCIS 2022!, TTY phone is available 8:00 a.m. to 8:00 p.m. Eastern time the nearest USCIS local office application... Have access to your immigration questions is basically a two-tier model be able to answer those Department! If you want to seek legal assistance from attorneys or BIA representatives Check for current office closure, information. Assistance to everyone page has information on when live help from USCIS Monday Friday! Inquiry volume to callers from all areas you need to call to seek assistance Eastern time, when. An option for a callback from USCIS Monday through Friday, from 8am to 8pm Eastern time. 1-800-375-5283, a toll-free phone number uscis customer service chat with the USCIS website con la pandemia, USCIS an experimenta retrasos la. The other end of the United States Processes for Cubans, Haitians Nicaraguans!
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