We've recently updated the Chairish, Inc. I still am waiting on those issues to be addressed from the delivery 2 months ago. (10% off), Sale Price $14.40 I worked with Beza Hailemariam to find a new bed and dresser that would match all of my existing furniture style. Do you like refinishing furniture by yourself We ordered their Piedmont Pedestal Soaking tub What the ? They have a wonderful selection of beautiful furniture and it's not damaged. you see is exactly what youll get. Second issue: Very little color. in as fast as a few days, and our network of third-party carriers The RH Outlet opened after w head already purchased an entire outdoor patio set and fireplace. Several items were defaulted and had to be sent back, but half a year has passed, I haven't got my refund. The tiny Italian lady that helped me was so sweet and animated while showing me the cushions for the couch I was looking at, her little body even got up on the couch and started jumping on it like a little kid to show it had springs inside that don't transfer to the other sides of the sofa which was quite funny. Once you've found an item, connect with your local seller, and skip shipping fees! While that may seem like a hefty sum for an outlet, I ended up saving about 12K. Seriously what the heck is wrong with this concept?! Ridiculous after only 5 years. Imagine my surprise that it was on sale. Quantity. It's beautiful. He furnished his own home with pieces from the RH outlet, and you can tell he's genuine and speaks from experience. They had a few, but nothing that we were interested in. I really dislike making negative comments, but.Unless you're a person who is experienced in furniture repair, I would completely avoid purchasing these stools. I wonder why it's not already closed. The sales rep lied and said their products are made in US but the tags on the bottom of the chair said made in China. The peasant service standard contrasts the concept the store owner desperately tries to achieve. Plus, the store manager (Jules Howe) and her team were all incredibly helpful and knowledgable. But it was still WAY over priced. I was so excited to come here because I LOVE Restoration Hardware. This is for their online portion: They are terrible! I'd much rather pay for shipping than deal with the people working at this store and a lot of times, there are online discount codes and other opportunities that eliminate my need to return to the retail space all together. They have no quality control measures. She was nice when she approached me to sell the furniture, but not anymore once she got all my payment. I know what you're thinking, "Gosh, that's f'd up." or Best Offer. 2/8 have failed. We were also looking at light fixtures and perused the store for the different fixtures. We were looking to see if they had any lighting or counter stool options. Tell your sales to stop shopping at banana republic during Black Friday while pretending to be city elite, k? I don't understand how this place has such a low rating. I had an issue with a drawer not sliding right so they quickly sent a replacement. Choose the options youd like for the order. Had I known this, I NEVER would have gone to the post office and shipped it back. They charged my card , 1/7/2014 and they have no idea when the item will arrive. The THIRD table has a bent leg. Many of their items are also automatically marked down 20% simply because they are returned. Additional Info. 37.5" h x 48" w x 21.25" d. Condition A few scattered indents & scuffs at metal finish. I'd give em less than one star, but damn, I can't. I just have had some issues with finding employees & finding employees who were happy enough to help me out with my questions. I went in for the first time on a Friday around lunchtime. It's the kind of place that feels cold even if it isn't. I kept looking around for people in long coats with syringes in their hands trying to knock me out and drag me away. Great products but awful customer service. Reps assumed I couldn't afford the furniture and then refused to help me with design services. I think that's the vibe they're going for. Cynthia got on the phone, tracked one down for me, and got it for "furniture delivery" at the UPS price ! There are about 3 or 4 things I still have to have, and I'm happy to spend the money because of the service, quality, delivery and guarantee product integrity. After six tries I finally accepted a couch but even this one had a 1-1/2" wide staple protruding through the leather from the inside out. Restoration Hardware Bellina Twin Daybed with Trundle $ 1,560 $3,329 53 % off retail Add to Cart Delivery options in our coverage area: ( enter zip code) Warehouse pickup: Free Item Details Brand: Restoration Hardware Condition: Gently Used ? At this point my house is starting to look like an RH catalog. RH wants $71. The delivery was easy and one low fee, so I shopped a lot. HB, FB, Siderails, Frame & Slats (mattress not included) Brand: Restoration Hardware Width: 88"w Depth: 62"d Height: 37"h Seat Height: 19"sh Location: Natick Item Number: 16018-28 Item ID: 108030 Category: Daybeds The couch is 8 feet and the love seat is 6 feet so these are not small pieces, but honestly making them larger does not solve the problem of closing off the entry to the kitchen with furniture or having an upholstered piece of furniture abutting a wood burning fireplace. I have always had good experience visiting this store but not tonight. Can we turn on some lights so I can see, mom? Some of my oldest pieces of furniture that have been used for forts, goal posts, wrestling matches, hot lava monster games and contains about a pound of goldfish crackers look better than what I've seen in this store. It was ludicrous nonsense. The rough, jagged planing scars became quite obvious. Overall, customers really appreciate the consultation and design elements, but there are some concerns about durability and perceived quality. This explains why the company is where it is I guess. I had a hard time finding things online that I thought would match and still look amazing on their own, but Beza took the time to look at photos and show me a bunch of options that I wouldn't have considered. The next day, within the two hr. This convo went around in this same circle one more time before I said forget it and walked out out. SPONSORED. I WOULD NEVER BY ANY NATURAL STONE PRODUCTS FROM RH. We will receive delivery in early July. I could have worked with it a bit in terms of the sizes of things if the pieces specified were scaled properly. I now have to paint the metal hardware to match my decor. Set on a cantilevered frame, the molded seat and back sport race car-inspired seaming. She had planned to buy some things (about $1000 worth) but wanted to take a few days to think about it. The slats that hold the mattress have busted. Nickel plated. With their clean lines and artfully styled furniture and home decor pieces, Restoration Hardware has done a great job at maintaining an image of luxury with their huge coffee table catalogs and matching high-end price tags. We will always come here for most of our needs. Not sure this is the consumer experience they're going for, but it was vivid. We are having some return issues with items picked up and NOT accounted for. Couldn't recommend working with him more! Restoration Hardware Nevis Daybed 3D Model High resolution Restoration Hardware Nevis Daybed 3D Model all materials for V-Ray renderer. Everything they make is so big and cozy, you need at least a 5,000 square foot home if you plan on getting anything from here. Finishing hardware included for two attachment options. Get The Best January 2023 Furniture Deals! Take full advantage of our site features by enabling JavaScript. Restoration Hardware. I followed her suggestion and received another letter from Comenity Bank saying that I would now need to wait until February 10 before reapplying. Beautiful furniture though, and I do have to say that because their pieces are so gorgeous, I will purchase from them again. So glad I didn't purchase much more from here when completely remodeling our home. All I will say is the words coming from their executives don't match the music played in the Walnut Creek store. When I went today with my husband to pick it up it was no where to be found. Learn more. The quality is good and I figured I could speed things along a bit by telling her up front I'm in a rush. Devyn Tufted Leather Storage Daybed - Oak $4329.0 - $8449.0 Regular $3246.0 - $6336.0 Member Available in multiple colors Devyn Tufted Leather Daybed With Trundle - Oak $4829.0 - $8079.0 Regular $3621.0 - $6059.0 Member Available in multiple colors Annika Upholstered Daybed $3819.0 - $5219.0 Regular Why would I ever want to deal with this company? They immediately replaced the chair from their floor stock without further discussion. There are promotions such as 40% or 50% off the entire store. I have visited this showroom 3 times in search of outdoor furniture. Searching for the ideal restoration hardware vanity stool? I admire a lot of their merchandise, but customer service seems to not be a priority. Happy with the delivery. Everyone who walks in compliments how lovely it's coming together. A replacement costs $725. I think most sales people would have been mildly annoyed with all of the work our order took, but not her! Bad customer service, some what interesting yet over priced items. I purchased the ivory and reclaimed wood Dutch industrial console table yesterday in the store. They no longer sell switch plates in stores. This incident made me really think twice about ordering anymore RH items. I will never shop here again, and I will be warning others all across the Internet about them. I've enjoyed RH designs and have made several purchases. It's unbelievable that the store has such poor customer service. Wait, and there's no delivery??? Restoration Hardware TWIN Cole Tent Bed Cover Canopy Khaki Safari HTF. So, we were happy to schedule the delivery for the next time we were going to be in town. This is the last time I order from this company. I called RH customer service and told them that the tub is scratched/scuffed and they agreed to give us our full refund. I find it completely deplorable that they can't just be transparent about their return policy with regards to shipping costs, especially in the age of online shopping. Style has no bearing on the structure or materials. Side note: I think it's worthy to mention that my husband and I arrived very dressed down, minus the luxury goods, shaven face, blowout hair, etc. when you get treated well no matter how you look I think that speaks volumes. This place gets pricey. I was one of the first few to come on opening day right when they opened. They do all their own delivery with their own branded truck and movers, so the delivery is an extension of the stores good service. Upon receiving the third sofa/chaise several weeks again (November 2019), the chaise still had the seam and I refused delivery. Even if a purchase is made for a Christmas present, which typically is purchased a couple of weeks beforehand, the policy is only store credit. Since they never called, I drove an hour early morning to get to the delivery address and called from there asking for a time. This type inadequate behavior is just insult for human beings in general. That's correct it hadn't even left the store. I'll try to post pictures. :(. Buyer's Premium 23% RESTORATION HARDWARE CHEST OF DRAWERS Estimate $600 - $800 4 d 2 h 25 m 15 s Salesman: Can I help you? I'd be OK just moving into Restoration Hardware. Stillthat doesn't mean things can't have price tags. I waited a bit for this but it was worth it 100%. While there are many nice and helpful people working in this store, tonight I run to this most negative and disrespectful person you can encounter in a service business. We were immediately greeted and referred to Beza who deserves ten stars. Leave a Comment. If you like quality furniture it's worth your time. Setting up a delivery date in the future to fit my schedule seemed to be a difficult task for RH. Just rude. The top of one of the chair frames started to split in 2 places, I think because it had not been properly glued at these joints. BUYER BEWARE! According to the RH website, this top is supposed to be sealed, it obviously is not. We had planned to purchase some living room furniture from this location and went in to test them out. With powerful tools and services, along with expert support and education, we help creative entrepreneurs start, manage, and scale their businesses. One girl finally made eye contact as I was walking out the door and still didn't speak to me. I wish I'd used another company as this lot have lost control of their own organisation - I wish Amazon sold furniture. Even while we sat on various couches throughout the store every employee greeted us with a smile or a friendly conversation. , jagged planing scars became quite obvious throughout the store they have wonderful. Rough, jagged planing scars became quite obvious still am waiting on those issues to sealed... 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